topic Re: Text clustering for customer feedback (positive or negative) in SAS text miner in SAS Data Science

Text clustering for customer feedback (positive or negative) in SAS text miner

slawpast — Sun, 16 Dec 2018 23:20:59 GMT

I am doing small project for my Uni. I need to do a text mining and tried do do clustering based on text feedback to make 2 clusters: positive, negative (feedback). Can you help me with that?

Does it need to be added extra column in Data Source? I tried to use text cluster, text Rule Builder, Text Parsing, Text Filter. It looks like my knowledge is not enough to do this, but I have no choice and need to finish it.

I have columns listed as :

Review id

Hotel Name

Total review count

Review Date

Review_viaMobile

Guest Location

Review Heading

Review

Have attached sample data.

your help will be much appreciated.

thanks.

slawpast

Re: Text clustering for customer feedback (positive or negative) in SAS text miner

avp — Tue, 18 Dec 2018 12:07:34 GMT

The following youTube video by Dr. Jim Cox, there is an example (at 5 minutes mark) about finding comments Sentiments as user topic using "sasmpsio.afinn_sentiment" dataset: https://www.youtube.com/watch?v=IgveqWgl7fI.

Hope that helps.

Re: Text clustering for customer feedback (positive or negative) in SAS text miner

slawpast — Fri, 21 Dec 2018 01:04:12 GMT

thank you for your answer. Well, it`s not really helpfull. I was looking for something step by step guide with more details. I will do simple clustering instead.

Thank you for your help