https://communities.sas.com/t5/SAS-Data-Science/Queuing-theory/m-p/427204#M6554 <P>There is an article describing how to use SAS to compute the parameters of the Erlang-C model which is a commonly used framework for call center staffing and management available at&nbsp;</P> <P>&nbsp;</P> <P>&nbsp; <A href="http://www.sas-programming.com/2012/07/sas-functions-for-computing-parameters.html" target="_self">http://www.sas-programming.com/2012/07/sas-functions-for-computing-parameters.html</A></P> <P>&nbsp;</P> <P>that might be helpful.&nbsp;</P> <P>&nbsp;</P> <P>Cordially,</P> <P>Doug</P> <P>&nbsp;</P> Fri, 12 Jan 2018 14:55:11 GMT DougWielenga 2018-01-12T14:55:11Z https://communities.sas.com/t5/SAS-Data-Science/Queuing-theory/m-p/426850#M6542 <P>Hi All,</P><P>&nbsp;</P><P>I want know how queuing theory is useful in business and sas code for queuing theory models(m/m/1 m/d/1 m/g/1) . please share with me if anyone have document .</P><P>&nbsp;</P><P>thanks in advance</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Jan 2018 12:27:17 GMT https://communities.sas.com/t5/SAS-Data-Science/Queuing-theory/m-p/426850#M6542 ramanji8278 2018-01-11T12:27:17Z https://communities.sas.com/t5/SAS-Data-Science/Queuing-theory/m-p/427204#M6554 <P>There is an article describing how to use SAS to compute the parameters of the Erlang-C model which is a commonly used framework for call center staffing and management available at&nbsp;</P> <P>&nbsp;</P> <P>&nbsp; <A href="http://www.sas-programming.com/2012/07/sas-functions-for-computing-parameters.html" target="_self">http://www.sas-programming.com/2012/07/sas-functions-for-computing-parameters.html</A></P> <P>&nbsp;</P> <P>that might be helpful.&nbsp;</P> <P>&nbsp;</P> <P>Cordially,</P> <P>Doug</P> <P>&nbsp;</P> Fri, 12 Jan 2018 14:55:11 GMT https://communities.sas.com/t5/SAS-Data-Science/Queuing-theory/m-p/427204#M6554 DougWielenga 2018-01-12T14:55:11Z