topic SAS Management Console splash screen appears and disappears in SAS Data Management

SAS Management Console splash screen appears and disappears

Gooty5 — Wed, 22 Aug 2018 21:30:16 GMT

Hi - Installed SAS Management Console 9.4 M5 client. SAS Management Console started, the splash screen appeared, disappeared, and then nothing. I followed the SAS Note - http://support.sas.com/kb/59/113.html as mentioned by Paul Holmes (https://communities.sas.com/t5/SAS-Data-Management/I-can-t-Open-SAS-Management-Console-amp-SAS-Data-Integration/td-p/397635). However I am still not able to launch SAS Management Console. I am using Windows 7 Professional. Please help me out in this regard. Really appreciate your help.

Attached log files (one command line and interactive) for reference.

Thank You

Muralidhar Gooty

Re: SAS Management Console splash screen appears and disappears

PaulHomes — Thu, 23 Aug 2018 02:44:48 GMT

Take a look at this post - it may help: https://communities.sas.com/t5/SAS-Data-Management/I-can-t-Open-SAS-Management-Console-amp-SAS-Data-Integration/td-p/397635

Re: SAS Management Console splash screen appears and disappears

Gooty5 — Tue, 28 Aug 2018 22:08:52 GMT

Hi PaulHomes - Thanks for sharing the information. I tried your approach of deleting/renaming the file C:\Program Files\SASHome\SASVersionedJarRepository\eclipse\com.sas.app.launcher.cacheFile (as mentioned in http://support.sas.com/kb/59/113.html for Foundation SAS). Still NOT able to launch SAS Management Console client successfully.

Please advise/suggest. Your help is really appreciated.

Thank You

Muralidhar Gooty

Re: SAS Management Console splash screen appears and disappears

PaulHomes — Wed, 29 Aug 2018 00:22:39 GMT

The SAS MC log you posted looks like it is missing some of the required JAR files. If rebuilding the VJR cache doesn't resolve the issue then I would suggest uninstalling/reinstalling SAS MC on that client (perhaps there were issues during the install or something has been deleted subsequently?). Otherwise your best bet would be to contact SAS Technical Support.