topic Re: Status 404 in All Things Community

Status 404

PGStats — Wed, 09 Sep 2015 19:17:20 GMT

Why do I always end up getting this error message when I browse the new forum on Chrome?

Re: Status 404

stevyfargose — Thu, 10 Sep 2015 00:45:17 GMT

I was getting it on firefox too but I updated the browser to lastest version and now its working fine. So try updating your browser.

Re: Status 404

LainieH — Thu, 10 Sep 2015 02:07:18 GMT

@PGStats thank you for letting us know about the 404 message. Others have noted this and we are talking with our technical team to troubleshoot.

@stevyfargose, interesting about updating Chrome. Thanks for providing that workaround solution. Hope to get the reason for the 404s resolved.

It is possible that the 404 is being delivered due to changing the pointing of the "communities.sas.com" DNS URL to the new server where the site is now located. I wonder if you clear your cache completely this could resolve? I will follow up once I hear back from tech.

Have a great day,
Lainie

Re: Status 404

PGStats — Thu, 10 Sep 2015 02:43:26 GMT

I checked... my version of Chrome is the latest.

Re: Status 404

PGStats — Thu, 10 Sep 2015 02:53:02 GMT

In case this helps, the forum seems to be confused about what browser I am using. In my Private Statisttics it says Browser used for Last Visit :

Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36

Re: Status 404

Kurt_Bremser — Thu, 10 Sep 2015 05:28:11 GMT

Have you tried a complete reset of the browser's cache and history?

Re: Status 404

PaigeMiller — Thu, 10 Sep 2015 18:10:52 GMT

I am getting the same error with Firefox 40, however IE 9 doesn't give me this problem.

Re: Status 404

MikeZdeb — Thu, 10 Sep 2015 19:38:41 GMT

CHROME cleanup of CACHE and BROWSING HISTORY is of NO HELP in getting rid of the 404 problem

no issues in IE 11

Re: Status 404

ballardw — Thu, 10 Sep 2015 20:52:35 GMT

I have gotten several of the 404 using IE11. Sometimes when clicking the login, some times a drop down in the communities lists, sometimes reply and sometimes open in new tab. Very sporadic in occurence. I made a successful reply to two posts and then get the 404 on the next reply.

Re: Status 404

Tommywhosc — Thu, 10 Sep 2015 21:40:11 GMT

My issues mimic those described by ballardw (I'm using IE11 as well).

One strange twist tho... whenever I start at sas.com, and click thru Community -> (any of the choices: Data Mgt, VA, Admin, All etc.) it's hit-or-miss if I get thru. But if/when I do get thru, I almost always find myself logged out of communities.sas.com, even tho I was logged in at sas.com. AND I always get the 404 message when I try to sign in. I can start over at sas.com, log out, click thru to communities, and then I'm able to sign in. And it seems that once I'm signed in at communities.sas.com, I don't get the 404.

If I start at communities.sas.com, I'm usually still signed in, and typically have less problems.

Re: Status 404

Tommywhosc — Thu, 10 Sep 2015 21:44:28 GMT

A quick additional note: I've cleared the cache a few times; doesn't seem to help.

Re: Status 404

SASKiwi — Sat, 12 Sep 2015 22:35:52 GMT

I've been getting this error, regardless of browser, if I sign in (or are automatically signed) via support.sas.com then click through to Community. It only occurs once you try to open any discussion group.

If I go direct to communities.sas.com and sign in there then I don't get the error.

Looks like there is an interraction problem between support and communities.

Re: Status 404

PaulHomes — Sat, 12 Sep 2015 23:38:14 GMT

I used to get 404's all the time after my session expired. After the move from lithium.com to communities.sas.com I got it once more. At that time I deleted just my sas.com cookies (Control-Shift-I > Resources > Cookies in Chrome) and I haven't seen the 404 since. I'm not saying that's the answer but it seemed to work for me (it could be a coincidence - I haven't tried to repeat it to test it).

Re: Status 404

PaulHomes — Sun, 13 Sep 2015 00:36:07 GMT

It had to happen - shortly after posting the above I got a 404 again - so clearing the old cookies was only a temporary solution.

Re: Status 404

LainieH — Mon, 14 Sep 2015 22:51:19 GMT

All: just an update: we are working on this issue on the SAS side here - I'm so sorry for the trouble and hope this gets fixed ASAP.