https://communities.sas.com/t5/All-Things-Community/Modernizing-the-SAS-customer-support-experience/m-p/879594#M4832 <P><A href="https://blogs.sas.com/content/sgf/2023/06/07/a-modernized-customer-experience-is-on-its-way/" target="_self">Read this new article</A> from&nbsp;<a href="https://communities.sas.com/t5/user/viewprofilepage/user-id/430894">@AlexBeaver</a>, sharing a preview of some changes coming to the SAS Technical Support experience.</P> <P>&nbsp;</P> <P>SAS is implementing a new customer portal experience, which will change how you add and manage your Technical Support cases. We'll also be updating the support knowledge base with a new system that makes it easier to find your answers.&nbsp; We're updating some of our long-used "home grown" systems with a modern support platform that can evolve to support you in new ways. More information to come with details about what you can expect, <A href="https://blogs.sas.com/content/sgf/2023/06/07/a-modernized-customer-experience-is-on-its-way/" target="_self">but consider this a teaser</A> that "changes are on the way".</P> <P>&nbsp;</P> <P>And of course, you'll always have the community here to help you find answers from peers and experts at SAS!</P> <P>&nbsp;</P> Wed, 07 Jun 2023 15:17:36 GMT ChrisHemedinger 2023-06-07T15:17:36Z https://communities.sas.com/t5/All-Things-Community/Modernizing-the-SAS-customer-support-experience/m-p/879594#M4832 <P><A href="https://blogs.sas.com/content/sgf/2023/06/07/a-modernized-customer-experience-is-on-its-way/" target="_self">Read this new article</A> from&nbsp;<a href="https://communities.sas.com/t5/user/viewprofilepage/user-id/430894">@AlexBeaver</a>, sharing a preview of some changes coming to the SAS Technical Support experience.</P> <P>&nbsp;</P> <P>SAS is implementing a new customer portal experience, which will change how you add and manage your Technical Support cases. We'll also be updating the support knowledge base with a new system that makes it easier to find your answers.&nbsp; We're updating some of our long-used "home grown" systems with a modern support platform that can evolve to support you in new ways. More information to come with details about what you can expect, <A href="https://blogs.sas.com/content/sgf/2023/06/07/a-modernized-customer-experience-is-on-its-way/" target="_self">but consider this a teaser</A> that "changes are on the way".</P> <P>&nbsp;</P> <P>And of course, you'll always have the community here to help you find answers from peers and experts at SAS!</P> <P>&nbsp;</P> Wed, 07 Jun 2023 15:17:36 GMT https://communities.sas.com/t5/All-Things-Community/Modernizing-the-SAS-customer-support-experience/m-p/879594#M4832 ChrisHemedinger 2023-06-07T15:17:36Z