topic Re: Not receiving community mails in All Things Community

Not receiving community mails

ErikLund_Jensen — Mon, 24 Apr 2023 17:34:43 GMT

I used to get at least 10 community mails per week, but they stopped coming on March 1, 2023. It is pretty annoying not to be notified when somebody bothers to answer your posts or a topic is solved, and it seems really rude to ignore messages adressed @you, so i try to get it fixed.

I feared that the mails were caught in our organization's spam filter, but this is not the case, and an Office365-administrator produced a list of all community mails sent to my address erlu@odense.dk from sender community.admin@community-mail.sas.com to prove that none were sent.

So I thought that I inadvertedly had done something to my profile, but I can't see anything wrong with my settings. Of course there could be something that I have overlooked or misunderstood, so I ask for help with this problem.

Thanks

Erik Lund-Jensen

Re: Not receiving community mails

BeverlyBrown — Wed, 10 May 2023 14:29:09 GMT

We corresponded via email and you're checking with your email administrator. Post back here if you got a notification of my comment.

Re: Not receiving community mails

ErikLund_Jensen — Wed, 26 Apr 2023 19:01:37 GMT

Hi @BeverlyBrown

Thanks for help with RSS.

As expected, I didn't get a notification of your comment. Our admin is still working on it, and it seems that a copy of the "not receiving community mails" finally convinced him that the problem is his to solve.

Re: Not receiving community mails

HenrikThiesson — Wed, 03 May 2023 13:42:07 GMT

Hi @ErikLund_Jensen

This is a test

Re: Not receiving community mails

ErikLund_Jensen — Wed, 03 May 2023 13:47:29 GMT

@HenrikThiesson

Thanks.

Re: Not receiving community mails

ErikLund_Jensen — Wed, 10 May 2023 08:41:54 GMT

Hi lasoe@odense.dk

Dette er en test.

Re: Not receiving community mails

TobiasL — Wed, 10 May 2023 08:42:50 GMT

Test

Re: Not receiving community mails

ErikLund_Jensen — Wed, 10 May 2023 08:44:43 GMT

Hi @TobiasL

Tak for svar

Re: Not receiving community mails

ErikLund_Jensen — Wed, 10 May 2023 08:52:02 GMT

Hi @TobiasL

More test.

Re: Not receiving community mails

Frank_Rugaard — Mon, 15 May 2023 09:41:40 GMT

dette er testen som endelig går igennem

Re: Not receiving community mails

CraeSnolind — Mon, 22 May 2023 14:40:26 GMT

Testing community mail again.

Let me know if you see an email about this

//Chris

SAS Institute

Re: Not receiving community mails

ErikLund_Jensen — Mon, 22 May 2023 15:06:42 GMT

Hi @Chris

Thanks, I got the mail!

Yes, I changed to erlu2 as an alias, but it didn't work either, not last week at least, so it must be your removing/adding that worked.

Our admin wants me to change back from erlu2 to erlu again. I will use erlu2 for another couple of days before changing it back. It will be very interesting to see if it still works or the problem is back.

Again, thanks a lot!

Erik

Re: Not receiving community mails

ErikLund_Jensen — Thu, 25 May 2023 14:56:30 GMT

Hi @CraeSnolind

Our admin has agreed to let me keep the erlu2 adress that works, so case solved!

again, thank you.

Erik