topic No more emails? in All Things Community

No more emails?

Tom — Wed, 23 Dec 2020 21:15:48 GMT

I have not received any email notifications from SAS Communities since 2020-12-16. Has something changed?

Re: No more emails?

PGStats — Wed, 23 Dec 2020 22:41:15 GMT

2020-12-20 Received a "solution" notification

2020-12-22 Got a personal message notification

2020-12-23 Received a mention notification

Those seem to work, for me. Have you checked your spam filter?

Re: No more emails?

FreelanceReinh — Tue, 09 Mar 2021 14:34:05 GMT

Since 2020-12-16? My stream of email notifications stopped suddenly about end of May 2020, but (strangely enough) not completely: I think I've received 10 or so of those emails since then.

But I didn't complain because I've got used to it and enjoy the "silence." 🙂

Addendum (2021-03-09): The "silence" ended abruptly on March 3, 2021 (only minutes after I received the new setinit file from SAS Software Orders -- coincidence?). Now I've stopped the flood of emails by changing my notification settings.

Re: No more emails?

PaigeMiller — Thu, 24 Dec 2020 11:42:01 GMT

I'm not getting e-mails either. (And they are not in my Spam or Junk mail folder)

Re: No more emails?

ChrisHemedinger — Thu, 24 Dec 2020 15:13:02 GMT

They are being sent -- I'm receiving them both at my SAS e-mail and via a test account I have with Gmail.

They should come from "community.admin@sas.com". I checked the headers to make sure things are passing the DMARC and SPF checks. Sometimes settings here can gum things up, but it appears the mail is going out and is permitted as "from" our account (though actually sent via the community platform).

Received-SPF: pass (google.com: domain of community.admin@sas.com designates 208.74.204.5 as permitted sender) client-ip=208.74.204.5;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of community.admin@sas.com designates 208.74.204.5 as permitted sender) smtp.mailfrom=community.admin@sas.com;
       dmarc=pass (p=QUARANTINE sp=QUARANTINE dis=NONE) header.from=sas.com

I'll continue to investigate.

Re: No more emails?

Tom — Thu, 24 Dec 2020 19:32:58 GMT

Looks like it was blocked on my side

Based on your request I did checked on server and found that emails sent from this address community.admin@sas.com are getting blocked under “SPAM”

I have released the email and reported to security team to add new definitions so that emails will not get blocked in future.

Re: No more emails?

ChrisHemedinger — Thu, 24 Dec 2020 19:43:18 GMT

Since you reply to so many topics @Tom -- it must seem to your IT that you get a flood of notifications. Hence the mistaken assumption about spam. Glad to know you're putting it right!

Re: No more emails?

ChrisHemedinger — Wed, 10 Mar 2021 13:59:04 GMT

@FreelanceReinh Nothing to do with your new setinit file -- though glad to see you're keeping your SAS healthy and working!

I'm actually glad to hear that you started receiving emails again -- it means that the recent change we made for our cloud-based email relay has improved deliverability, at least in your case. Of course, you're wise to use the notification settings to control the pace at which you receive these emails.

Our new sending email has a new name/domain: community.admin@community-mail.sas.com. Add this to your "safe sender" list, set up email rules to put in a special folder (that's what I do), and use notification settings to customize your experience.