topic Re: Email notification address changed in All Things Community

Email notification address changed

Tom — Wed, 22 Jan 2020 22:13:12 GMT

The address that is used in email notifications has change. It is now showing as

SAS Support Communities <communities@sas.com>

before Tuesday 1/21/2020 it was

SAS Support Communities <replies-disabled@sas.com>

Was this on purpose?

Is it a permanent change?

Asking because it has broken my Outlook rules for classifying incoming email.

Re: Email notification address changed

BeverlyBrown — Thu, 23 Jan 2020 14:06:31 GMT

Hi @Tom, sorry the change wrecked your Outlook rules. Yes, we changed it to diagnose notification problems for a subset of community members. Don't know if the change will be permanent. Hang in there.

Re: Email notification address changed

ChrisHemedinger — Mon, 27 Jan 2020 14:25:16 GMT

One more change for you @Tom -- and others. We are now sending notfications via community.admin@sas.com.

Back story:

Last week, we discovered that our notifications were not getting through to many members. A change in various systems was causing our "replies-disabled@sas.com" messages to end up in spam folders or the virtual bit bucket.
As the name implies, replies-disabled@sas.com is not a real monitored mailbox.
We changed to use our existing communities@sas.com address. That's the e-mail address that our SAS Communities team does monitor. In the meantime, we fixed the issue with messages not passing spam checks.
Gosh oh-mighty, but there are a ton of notifications that go out to our thousands of members. Our mailbox was suddenly flooded with out-of-office messages and other noise...but with the occasional message that needs action from us.
Hence, we created community.admin@sas.com. That's just for the notifications. We will monitor this to an extent, but to get our attention in e-mail, please continue to use communities@sas.com.