topic Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a in All Things Community

I'm annoyed because the software used by SAS Communities "blinks" every time I load a page

PaigeMiller — Sun, 17 Nov 2019 23:31:47 GMT

By "blink" I mean that the text and graphics load an appear on my screen for a fraction of a second, then the screen goes white for fractions of a second to perhaps as many as five seconds, and then everything appears and I can then actually read and interact with the web page. this is very frustrating, particularly if I feel I am in a rush.

This happens on at least five different devices, split among Win 10, Win 7, Android; it happens on every browser I try (firefox, Chrome, Internet Explorer, Edge); it happens on WiFi or on several different Internet service providers.

Can this be fixed?

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

Reeza — Mon, 18 Nov 2019 01:57:28 GMT

Interesting...mine does blink as well but it usually delivers the page almost instantly. I use Safari though.

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

PGStats — Mon, 18 Nov 2019 04:31:41 GMT

It does the same thing for me with Firefox on a hard connexion.

I have the feeling it might be related to the user status fields that appear on top of every page.

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

PaigeMiller — Mon, 18 Nov 2019 11:43:12 GMT

@PGStats wrote:

I have the feeling it might be related to the user status fields that appear on top of every page.

No other internet community/forum that I belong to has this issue.

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

ChrisHemedinger — Mon, 18 Nov 2019 13:25:46 GMT

Thanks for letting us know about your experience. There some things about the page interaction that we can control directly, and some that we need to work with our IT colleagues to improve. When you visit the site while logged into your account, there's a step that verifies your session/authentication and that might trigger the refresh you're seeing. For most visitors this happens fast -- but 5 seconds is a long delay. I don't consider that to be acceptable. To test quickly if this is a factor, open an incognito/private window in your browser (so you're not signed in, no cookies) and visit the same page where you see a delay.

Offline, I might ask you (or anyone experience a similar delay) to provide a console log so we can see exactly what step in the process is causing the delay you see. In Chrome, you can open Developer Tools (F12 key toggles), go to the Network panel, and refresh the page. You'll see the myriad of resources that load as part of the page along with timings. You might be able to which resource is causing the delay you're seeing, or you can send the complete log to me and I'll dissect.

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

Quentin — Mon, 18 Nov 2019 13:38:41 GMT

Well, I never noticed the blink before (it's quick for me, but definitely there). Thanks, now I'm annoyed. : )

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

PaigeMiller — Mon, 18 Nov 2019 13:40:16 GMT

Using an incognito window, the blink still happens.

It occurs to me that the five seconds delay that I mentioned, might be partially (but not entirely) due to the fact the internet can be noticeably slow here at work during certain parts of the day; this blink is also noticeably slower on wifi.

You might be able to which resource is causing the delay you're seeing, or you can send the complete log to me and I'll dissect.

How would you save the log?

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

ballardw — Mon, 18 Nov 2019 18:05:16 GMT

I've noticed this and the duration seems to change at some whim of the HTML deities.

For awhile I always had a very noticeable load delay due to the "recommended" other messages that appeared on the right of the frame.

Re: I'm annoyed because the software used by SAS Communities "blinks" every time I load a

ChrisHemedinger — Mon, 18 Nov 2019 19:46:39 GMT

The "Recommended by SAS" widget should populate asynchronously, and not delay the load of the page in general. At least, that's how it's designed.