topic Re: Bug with pop-up notifications on accepted solutions? in All Things Community

Bug with pop-up notifications on accepted solutions?

FreelanceReinh — Tue, 30 Apr 2019 15:42:59 GMT

Virtually always when an answer to a question I replied to has been accepted as a solution, a small pop-up window tells me that "[OP's name] accepted your solution to [Subject]." This is misleading in the many cases where in fact it was a different user's solution.

Most recent occurrence:

This appeared this morning on my screen after RW9's solution had been accepted (correctly) in this thread.

In contrast, the corresponding email notifications appropriately differentiate between "A reply ..." and "Your answer ...".

The notification feed correctly informs about my accepted solutions, whereas solutions from others are not mentioned.

[Edit 2019-04-30: Reattached screenshot, which had been deleted by mistake.]

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Tue, 30 Apr 2019 16:29:23 GMT

I know this is an old post that was just edited, but has this continued to happen?

Re: Bug with pop-up notifications on accepted solutions?

FreelanceReinh — Tue, 30 Apr 2019 16:43:50 GMT

Yes, I think so. At least it has been happening for years after my post, until fairly recently. Thanks for picking this up.

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Thu, 02 May 2019 14:24:27 GMT

I've opened a ticket with our platform provider. Since it will likely be impossible to replicate the issue, we'll see what they have to say.

Re: Bug with pop-up notifications on accepted solutions?

FreelanceReinh — Thu, 02 May 2019 15:29:36 GMT

@ShelleySessoms wrote:

I've opened a ticket with our platform provider.

Great, thanks.

Since it will likely be impossible to replicate the issue, ...

I would have thought this should be fairly easy with two or three test users playing around with a test question (if the issue still exists): User 1 posts a "question", User 2 and User 3 reply. User 1 marks User 3's reply as a solution while User 2 pays attention to the incorrect pop-up message he or she might receive. (Maybe this will work even if User 1 plays the role of User 3.)

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Thu, 02 May 2019 16:25:51 GMT

The provider is trying to replicate it as you, in an internal test site, to see if there is anything going on with your profile, permissions, etc. So far, they are unable to do so.

It's not a known issue and we have not had any other users mention this, so we're wondering if it's specific to your profile somehow. I'll let you know!

Re: Bug with pop-up notifications on accepted solutions?

PeterClemmensen — Mon, 06 May 2019 11:48:50 GMT

This happens quite frequently for me as well.

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Mon, 06 May 2019 12:33:06 GMT

Thanks for letting us know, @PeterClemmensen. I'll add your profile to the ticket and maybe that will help the platform provider diagnose any issues.

Re: Bug with pop-up notifications on accepted solutions?

Tom — Mon, 06 May 2019 13:38:09 GMT

@ShelleySessoms wrote:

The provider is trying to replicate it as you, in an internal test site, to see if there is anything going on with your profile, permissions, etc. So far, they are unable to do so.

It's not a known issue and we have not had any other users mention this, so we're wondering if it's specific to your profile somehow. I'll let you know!

It is a well known issue and has been happening for a long time. I just ignore it.

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Mon, 06 May 2019 13:44:17 GMT

With this information, I've escalated the issue with the provider. I'll do my best to work with them to find and resolve the issue.

Thanks,

Shelley

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Mon, 13 May 2019 15:16:48 GMT

The provider is asking for recent examples of this occurring. If this happens to anyone, please try to capture a screen shot of the incorrect popup notification with a link to the thread and post it here or send it to me via email.

Thanks, and know we are working to resolve this issue as best we can.

Shelley

Re: Bug with pop-up notifications on accepted solutions?

FreelanceReinh — Mon, 13 May 2019 18:09:29 GMT

@ShelleySessoms wrote:

The provider is asking for recent examples of this occurring. If this happens to anyone, please try to capture a screen shot of the incorrect popup notification with a link to the thread and post it here or send it to me via email.

No problem. Here's an example which I received a couple of minutes ago:

It refers to this solution: https://communities.sas.com/t5/SAS-Programming/Iterate-with-do-loop-macro/m-p/558387#M155845.

Note that I did not even contribute to that thread. I had only subscribed to it (with the intention to provoke the false notification).

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Thu, 30 May 2019 16:51:10 GMT

Congratulations @FreelanceReinh! You and the others found a bug in the product. The platform provider was able to reproduce this behavior internally. They've reported it to their engineering department, and will report back once they have information to share.

Thanks, again, for letting us know. And for being so patient during the research phase of the issue. I'll let you know what I hear.

Best,

Shelley

Re: Bug with pop-up notifications on accepted solutions?

PeterClemmensen — Thu, 30 May 2019 19:36:09 GMT

@ShelleySessoms thank you for the update.

I don't know if this has a relation to the issue being investigated. But today, I noticed that my accepted solution to this thread did not yield any notification. No pop-up was shows and no notification has been given in my notification feed as you can see below.

Just wanted to add this 🙂

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Fri, 31 May 2019 12:14:46 GMT

Thanks for the additional information, @PeterClemmensen. It certainly seems it may be related. I will share with the platform provider.

Have a great weekend!

Shelley

Re: Bug with pop-up notifications on accepted solutions?

ChrisHemedinger — Thu, 01 Aug 2019 17:24:00 GMT

Good news - our platform provider confirmed this stray notification as a bug (they confirmed a while ago) and they fixed it. Our community will be updated sometime in August with the fix. When we've got it -- we'll post back.

Re: Bug with pop-up notifications on accepted solutions?

ccaulkins9 — Fri, 02 Aug 2019 12:39:56 GMT

kudos!! #August_fix @ShelleySessoms

Re: Bug with pop-up notifications on accepted solutions?

ShelleySessoms — Tue, 06 Aug 2019 11:39:16 GMT

All,

We have been notified that the fix took place. Please let us know if this seems to have taken care of the issue, or if you continue to see it happening.

Again, thanks to everyone who notified us and for your patience in getting it fixed. The "squeaky wheel" works!

Best,

Shelley

Re: Bug with pop-up notifications on accepted solutions?

FreelanceReinh — Tue, 06 Aug 2019 21:31:35 GMT

Thanks a lot, @ShelleySessoms, for your and everyone else's support in resolving the issue. I will (at least temporarily) accept your reply as the solution tomorrow, August 7, at exactly 6:00 p.m. UTC. (So, this will be the time when the others who contributed or subscribed to this thread should not receive that stray notification.)