topic Re: Forum incorrectly informs me that my response was marked as an accepted solution in All Things Community

Forum incorrectly informs me that my response was marked as an accepted solution

art297 — Sat, 21 Apr 2018 16:56:56 GMT

Am I the only one who repeatedly gets the message that my response was marked as an accepted solution when, in fact, someone else's response was actually accepted?

In such cases it's just an on-screen notification I get from the forum, not the email and notification I get when one of my responses is actually marked as an accepted solution.

Art, CEO, AnalystFinder.com

Re: Forum incorrectly informs me that my response was marked as an accepted solution

SuryaKiran — Sat, 21 Apr 2018 17:10:00 GMT

Even I noticed this couple of days back. It's the same issue as you mentioned.

Re: Forum incorrectly informs me that my response was marked as an accepted solution

JuanS_OCS — Sat, 21 Apr 2018 19:22:18 GMT

Hi art,

I saw that happenning previously. One day, I was there online and discovered the truth: It might happen that someone actually marked ypur answer as solution but then later changed his/her mind and marked other answer as solution.

Not sure if this is your case but i found it in mine

Re: Forum incorrectly informs me that my response was marked as an accepted solution

art297 — Sat, 21 Apr 2018 19:35:55 GMT

@JuanS_OCS: No, I don't think so. In such cases I'd receive an email saying that the response was marked as a solution. I'm referring only to instances where I don't receive such an email.

Art, CEO, AnalystFinder.com

Re: Forum incorrectly informs me that my response was marked as an accepted solution

PGStats — Sat, 21 Apr 2018 19:41:43 GMT

It's a bug in the notification system, definitely.

Re: Forum incorrectly informs me that my response was marked as an accepted solution

Kurt_Bremser — Sat, 21 Apr 2018 19:58:36 GMT

Happens to me, also.

Re: Forum incorrectly informs me that my response was marked as an accepted solution

Astounding — Sat, 21 Apr 2018 23:24:08 GMT

Happens to me frequently, as long as I have posted some kind of response but not the correct one.

Re: Forum incorrectly informs me that my response was marked as an accepted solution

Ksharp — Sun, 22 Apr 2018 11:00:16 GMT

Me too .

Re: Forum incorrectly informs me that my response was marked as an accepted solution

PeterClemmensen — Mon, 23 Apr 2018 06:24:14 GMT

Also here.

Re: Forum incorrectly informs me that my response was marked as an accepted solution

AnnaBrown — Mon, 23 Apr 2018 14:23:01 GMT

Thanks for bringing this to our attention, @art297 and everyone for sharing your experience. How long has this been happening? We've reported it to the platform vendor.

Anna

Re: Forum incorrectly informs me that my response was marked as an accepted solution

art297 — Mon, 23 Apr 2018 14:38:46 GMT

@AnnaBrown: I'm not sure when it started. It's been there for quite some time (at least a couple of years now I think).

Art, CEO, AnalystFinder.com

Re: Forum incorrectly informs me that my response was marked as an accepted solution

AnnaBrown — Mon, 23 Apr 2018 15:52:55 GMT

Thanks, @art297. This has never happened to me. I do receive on-screen notifications on the forum that say something like "A topic you're following now has an accepted solution," or something like that.

Could you send me a few links to topics where you've received the erroneous message that you've received the accepted solution?

Anna

Re: Forum incorrectly informs me that my response was marked as an accepted solution

art297 — Mon, 23 Apr 2018 16:10:04 GMT

@AnnaBrown: I'll see if I can document one in the future. They're only pop-up windows, as I recall, thus I don't know how to access them other than seeing them when they appear. I'm not sure if I've seen the same thing when one of my posts was actually marked as a correct solution.

Art, CEO, AnalystFinder.com

Re: Forum incorrectly informs me that my response was marked as an accepted solution

Kurt_Bremser — Tue, 24 Apr 2018 06:56:05 GMT

To me it looks like that:

- for a given time after the last activity, the forum webpage loaded in the browser (I'm usually on the "latest topics" list) scans for messages from the website, and shows the pop-up(s)

- under certain conditions, the "a solution was accepted" message deliverd by the website is misinterpreted as "your solution was accepted"

so it might be that the effect does not happen everywhere on the forum and/or not to all users in the same manner

Re: Forum incorrectly informs me that my response was marked as an accepted solution

art297 — Tue, 24 Apr 2018 13:03:55 GMT

@Kurt_Bremser: By latest topics page are you referring to: https://communities.sas.com/t5/custom/page/page-id/activity-hub ?

That is the one I always use.

Art, CEO, AnalystFinder.com

Re: Forum incorrectly informs me that my response was marked as an accepted solution

Kurt_Bremser — Tue, 24 Apr 2018 13:08:42 GMT

@art297 wrote:

@Kurt_Bremser: By latest topics page are you referring to: https://communities.sas.com/t5/custom/page/page-id/activity-hub ?

That is the one I always use.

Art, CEO, AnalystFinder.com

No, mine is this one: https://communities.sas.com/t5/forums/recentpostspage/post-type/thread

Re: Forum incorrectly informs me that my response was marked as an accepted solution

AnnaBrown — Tue, 24 Apr 2018 15:22:25 GMT

Thanks for the further information. When it happens again, if you could let me know exactly what the message says and what topic it was associated with, that'd be helpful to get to the bottom of it.

Thanks!

Anna