Some solutions of SAS Viya for Learners are not displayed

perez-jose — Thu, 13 Jul 2023 03:56:44 GMT

Hi guys,

Hope you are doing well. When I log in on SAS Viya for Learners, and I try to go to SAS Studio, the following message is displayed "the current tenant is not onboarded":

After closing the message and refreshing the page, this message is displayed "There was an error while starting SAS Studio. A connection to the SAS server was unavailable":

and after refreshing and trying again, SAS Studio is displayed:

Is this a normal behaviour of SAS Viya for Learners? It seems very chaotic as you have to try many times.

Thanks

Re: Some solutions of SAS Viya for Learners are not displayed

JosvanderVelden — Fri, 14 Jul 2023 10:11:24 GMT

Which browser are you using? SAS suggests to use google chrome or firefox for the best experience. I've had similar experiences and suspect cookies from past sessions may interfere. When I had the issue I could usually resolve it by using private/incognito browsing. If that doesn't solve the issue for you the best is reporting the behaviour via email. Send the email to sasviyaforlearners@sas.com. Please provide as much detail as possible within the email (i.e. url in the address bar of the screen from which you are having a challenge; ex. https://v4e042.vfe.sas.com/SASStudioV/), so that the SAS technical support team member can quickly route to the appropriate expert to assist you through to resolution.

topic Re: Some solutions of SAS Viya for Learners are not displayed in SAS Viya

Some solutions of SAS Viya for Learners are not displayed

Re: Some solutions of SAS Viya for Learners are not displayed