Survey Result Report For Questionnaire CS Survey "Sep 13, 2016 12:00:00 AM EDT To Sep 13, 2016 11:59:59 PM EDT" "Generated Sep 14, 2016 4:25 PM" CS Sales John Doe Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20077 10 10 10 10 10 10 10 10 0 20095 10 10 10 10 10 10 10 10 0 20108 10 10 10 10 10 10 10 10 Address Book 1 1 Changing of email addresses 20113 10 10 10 10 10 10 10 10 Promotion Codes/Savings Passes 13 13 "Allow more than 1 entry for codes during online checkout for customer convenience. Otherwise, customers have to call in their orders." 20180 9 9 10 10 10 10 10 10 "Card Message, Collecting Billing Info" "2, 4" 3 if there was an easy way to go back and edit information after order has been placed. 20263 10 10 10 10 10 10 10 10 0 Subtotal of John Doe 9.833 10 10 10 5 Jane Davis Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 19982 10 10 10 10 10 10 10 10 0 Explain how it works when sending to apartments 19988 5 5 1 1 5 5 5 5 Products 12 12 Your lack of availability is appalling. I suggest that you study other competitors' delivery options and availabilities so you can offer a realistic product. 19998 10 10 10 10 10 10 10 10 Address Book 1 1 Gotta keep that bad boy up to date Subtotal of Jane Davis 8.333 7 8.333 8.333 6.5 Mark Century Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 19993 10 10 10 10 10 10 10 10 0 19997 10 10 10 10 10 10 10 10 0 20005 1 1 1 1 1 1 4 4 "Payment Methods, Promotion Codes/Savings Passes, Understanding Error Messages" "11, 13, 14" 12.667 20020 10 10 9 9 10 10 10 10 0 20052 1 1 1 1 1 1 3 3 0 Your customer service is worthless Subtotal of Mark Century 6.4 6.2 6.4 7.4 12.667 Glory Fame Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20148 10 10 10 10 10 10 10 10 Promotion Codes/Savings Passes 13 13 Subtotal of Glory Fame 10 10 10 10 13 Peter Cottontail Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20016 9 9 8 8 9 9 9 9 0 20039 5 5 2 2 5 5 7 7 Ease of Order Process 7 7 Shipping charges are not stated and when I choose the flowers and went to check out they did not appear. 20045 10 10 10 10 10 10 10 10 0 20048 10 10 10 10 10 10 10 10 Card Message 2 2 20089 10 10 10 10 10 10 10 10 "Promotion Codes/Savings Passes, Understanding Error Messages" "13, 14" 13.5 It would be good to allow your representatives to rectify a promo code issue by verifying it is valid and applying it right away. It would save time and frustration. Kristine Mapatac was very helpful with this matter. 20168 10 10 10 10 10 10 10 10 0 Subtotal of Peter Cottontail 9 8.333 9 9.333 9 Mario Lopez Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20019 10 10 10 10 10 10 10 10 0 20128 10 10 10 10 10 10 10 10 0 20132 1 1 1 1 1 1 1 1 "Ease of Order Process, Payment Methods" "7, 11" 9 20221 10 10 10 10 10 10 10 10 0 Subtotal of Mario Lopez 7.75 7.75 7.75 7.75 9 Diego Martinez Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20226 10 10 10 10 10 10 10 10 Products 12 12 20272 10 10 10 10 10 10 10 10 0 Another great experience thank you! 20299 10 10 10 10 10 10 10 10 0 20312 10 10 10 10 10 10 10 10 0 20316 10 10 10 10 10 10 10 10 0 20317 10 10 10 10 10 10 10 10 0 You should have a wider variety of products for International delivery. I was trying to purchase 2 orders to be deliver to Argentina and there were very few and expensive options. Thank you. 20357 6 6 2 2 6 6 9 9 "Ease of Order Process, Promotion Codes/Savings Passes, Collecting Billing Info" "7, 13, 4" 8 Website would not take my promo code id nor credit card number regardless of format. Very frustrating and way too time consuming. Toll free number not listed on webpage. 20358 10 10 10 10 10 10 10 10 0 20362 10 10 10 10 10 10 10 10 0 Subtotal of Diego Martinez 9.556 9.111 9.556 9.889 9 Maria Gutano Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20207 10 10 10 10 10 10 10 10 0 20224 10 10 10 10 10 10 10 10 0 20285 10 10 10 10 10 10 10 10 0 20331 10 10 10 10 10 10 10 10 0 20332 10 10 6 6 10 10 10 10 Delivery Calendar 6 6 the time frame given for international flowers is not a big enough window for delivery. we were trying to send flowers for a funeral and if we were to do it within the timeframe required we wouldve had to place the order before our grandfather passed 20340 10 10 7 7 10 10 9 9 0 Subtotal of Maria Gutano 10 8.833 10 9.833 6 Subtotal of 18F-Chat Sales 8.925 8.45 8.95 9.175 8.571 18F-Chat Service Ana Madrid Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20101 10 10 10 10 10 10 10 10 0 20136 10 10 10 10 10 10 10 10 0 20153 8 8 4 4 9 9 8 8 "Payment Methods, Products" "11, 12" 11.5 Allow multiple gift cards or at least the ability to combine multiple cards into one. 20281 10 10 10 10 10 10 10 10 0 20309 10 10 10 10 10 10 10 10 "Order Tracking, Delivery Calendar" "10, 6" 8 Subtotal of Ana Madrid 9.6 8.8 9.8 9.6 9.75 donna Lagao Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 19976 10 10 10 10 10 10 10 10 0 19986 10 10 10 10 10 10 10 10 0 Subtotal of donna Lagao 10 10 10 10 0 Genevie Cortejo Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 19972 10 10 10 10 10 10 10 10 0 19977 10 10 10 10 10 10 10 10 0 19990 10 10 10 10 10 10 10 10 0 20002 10 10 10 10 10 10 10 10 0 20059 10 10 10 10 10 10 10 10 0 20060 10 10 10 10 10 10 10 10 0 Subtotal of Genevie Cortejo 10 10 10 10 0 Glory Fame Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20000 10 10 10 10 10 10 10 10 0 20028 10 10 10 10 10 10 10 10 0 20038 7 7 9 9 5 5 7 7 0 Show order history 20152 1 1 1 1 1 1 1 1 "Order Tracking, Promotion Codes/Savings Passes" "10, 13" 11.5 Subtotal of Glory Fame 7 7.5 6.5 7 11.5 Kristine Mapatac Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20120 1 1 1 1 1 1 1 1 0 20162 10 10 10 10 10 10 10 10 0 Subtotal of Kristine Mapatac 5.5 5.5 5.5 5.5 0 May Claud-Lopez Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20030 7 7 5 5 10 10 3 3 Delivery Calendar 6 6 20064 10 10 10 10 10 10 10 10 Order Tracking 10 10 I only checked off the Order Tracking because today it was unavailable however I used the Chat option and that rep was able to answer my question. 20104 10 10 10 10 10 10 10 10 0 20205 10 10 10 10 10 10 10 10 0 20223 10 10 10 10 10 10 10 10 Order Tracking 10 10 Subtotal of May Claud-Lopez 9.4 9 10 8.6 8.667 Vanessa Fuego Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 19965 10 10 10 10 10 10 10 10 0 19968 1 1 1 1 1 1 1 1 Promotion Codes/Savings Passes 13 13 20197 5 5 1 1 5 5 8 8 0 20201 10 10 10 10 10 10 10 10 Promotion Codes/Savings Passes 13 13 20212 10 10 10 10 10 10 10 10 0 20243 10 10 10 10 10 10 10 10 0 20257 10 10 10 10 10 10 10 10 Email Confirmation 8 8 20297 10 10 10 10 10 10 10 10 0 20310 10 10 10 10 10 10 10 10 0 20348 10 10 10 10 10 10 10 10 Products 12 12 20363 10 10 10 10 10 10 10 10 0 Subtotal of Vanessa Fuego 8.727 8.364 8.727 9 11.5 Yjay Cabalog Answer chosen for #1 Value of answer chosen for #1 Answer chosen for #2 Value of answer chosen for #2 Answer chosen for #3 Value of answer chosen for #3 Answer chosen for #4 Value of answer chosen for #4 Answer chosen for #5 Value of answer chosen for #5 Average value of answer chosen for #5 Answer chosen for #6 20172 10 10 10 10 10 10 10 10 0 20193 2 2 7 7 1 1 2 2 "Email Confirmation, Order Tracking, Promotion Codes/Savings Passes" "8, 10, 13" 10.333 20256 10 10 10 10 10 10 10 10 0 20274 10 10 10 10 10 10 10 10 0 20346 10 10 10 10 10 10 10 10 0 20347 10 10 10 10 10 10 10 10 "Promotion Codes/Savings Passes, Understanding Error Messages, Celebrations Rewards" "13, 14, 3" 10 20350 10 10 10 10 10 10 10 10 "Promotion Codes/Savings Passes, Understanding Error Messages, Celebrations Rewards" "13, 14, 3" 10 Subtotal of Yjay Cabalog 8.857 9.571 8.714 8.857 10.111 Subtotal of 18F-Chat Service 8.857 8.786 8.881 8.833 10.227 TOTAL 8.89 8.622 8.915 9 9.419