I posted a blog about the new SAS Technical Support operating model, Improving Our Agility. Be sure to read it and follow me on SAS Communities so that you can be notified when I post new content. ... View more

I posted a blog about what SAS Technical Support accomplished in 2023, 2023 Achievements for SAS Technical Support. It also contains a summary of what we have planned for 2024. Be sure to read it and follow me on SAS Communities so that you can be notified when I post new content. I plan to give you updates throughout the year. ... View more

I’m excited to let you know that the new customer portal is targeted to begin being launched on August 21st. When it’s available, I’ll post another update to the SAS Support Community and will publish a blog on the SAS Users Blogs. The blog will contain links to the information that you will need to use the portal.  So, to prepare to use the portal, please do the following (if you haven’t already): •    Create a SAS Profile. You will need a profile to use all the functionality in the portal. •    Go to your SAS Profile, click the Subscriptions tab, select the Technical Support Updates – News and Operational Announcements check box, and click Save profile: This action will allow you to get email updates from SAS Technical Support. ... View more

My Q2 update about SAS Technical Support is available now, SAS Technical Support: We are here for you! Be sure to read it and follow me on SAS Communities so that you can be notified when I post new content. I plan to give you updates throughout the year. ... View more

The first post in my new blog series is available now, 2023 Plans for SAS Technical Support. Be sure to read it and follow me on SAS Communities so that you can be notified when I post new content. I plan to give you updates throughout the year.   ... View more