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SAS Support Communities rocks new ranks
BeverlyBrown
Community Manager

Editor’s Note 9/24/2021 by @BeverlyBrown: Last year, we rolled out new rank icons, tying your community activity level to specimens in SAS CEO Jim Goodnight’s minerals collection. As your community tenure increases and activity accumulates, you advance through rank levels and new mineral icons appear as part of your community profile. In response to some members’ desire for more transparency into the levels, we added level indicators to denote relative experience of SAS users interacting in here. More on the change in this post, Community ranks now have level indicators.

 

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You'll soon notice an unfamiliar icon by your posts in the communities.  A recent site refresh allowed us to rethink and grow our system of awarding ranks based on visits, how often you interact with your peers and in what form.

 

New rank names, new icons. Goodbye academia theme. Hello icons inspired by SAS CEO Jim Goodnight's minerals collection.

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How ranks work

 

Achieve a new level and a new icon appears next to your username. Everyone levels up, except SAS employees. Super Users and PROC Stars continue to ascend in rank and their icons display once their terms end. 

 

If you primarily read posts, you advance based on visits and page views. Other ranks mark your ascent in terms of solving topics, commenting, for example, or actions such as "liking" posts.

 

Some ranks confer special privileges to help you extend your influence as a SAS expert. For example, Super Users and PROC Stars can edit and move posts. After reaching a certain level of engagement with fellow members, you get to publish library articles.

 

Rank levels reward the same behaviors as before, but more rungs add capacity. We remain circumspect on the exact formulas to discourage gaming the system. Yes, a few have tried. Yes, we do notice.

 

Hobby behind the icons

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Since SAS grew out of a university, it seemed fitting when we first gamified the communities to choose rank names and icons from academia (learner, advisor, mentor, etc.) For the refresh, we decided to honor SAS CEO Jim Goodnight's long-time hobby of collecting beautiful gemstones from around the world.

 

As a child, he enjoyed finding arrowheads and quartz crystals on the outskirts of Greensboro, N.C., where his family lived a while. Decades later, long after co-founding SAS, Dr. Goodnight rekindled his boyhood hobby when he saw several attractive specimens at an antique store in Blowing Rock, N.C.

 

Today, his collection at SAS world headquarters includes several hundred minerals. You can learn more about the collection in this magazine article and a personal tour he gave a local news anchor.

 

Though Dr. Goodnight's collection contains dinosaur eggs and fossils, including petrified wood, we stuck with minerals (calcite to diamond) for most of the rank icons. In between are some of his favorites, including quartz, meteorite, and pyrite. As you level up in rank, the specimens the icons represent increase in value, according to a geologist who assists with the collection.

 

Hopefully, like SAS software finds insightful nuggets in data, your new rank icon represents the wisdom you've mined or shared in these forums.

 

The new ranks:

  1. New User (Just getting started!)
  2. Returning User
  3. Inquisitive User
  4. Explorer
  5. Calcite
  6. Fluorite
  7. Obsidian
  8. Quartz
  9. Pyrite
  10. Lapis Lazuli
  11. Barite
  12. Rhodochrosite
  13. Ammonite
  14. Meteorite
  15. Onyx
  16. Amethyst
  17. Azurite
  18. Garnet
  19. Jade
  20. Tourmaline
  21. Opal
  22. Aquamarine
  23. Ruby
  24. Gold
  25. Emerald
  26. Diamond (The highest level!)
16 Comments
FreelanceReinh
Jade | Level 19

I appreciate the creativity that went into the new set of ranks.

 

In recent versions of my freelancer profile I've mentioned my consulting activities on here, including my rank: "Respected Advisor" in the current version. Companies and recruitment agencies know what an "Advisor" is or, e.g., an "Analyst." I'm not so sure about "Amethyst," though.

 

Yes, this is a step towards gamification. Let's hope it's a step in the right direction and that people will feel motivated to move from "Rhodocrosite" to "Ammonite" (or vice versa).

JuanS_OCS
Amethyst | Level 16

I kind of miss the "Respected Advisor" rank, but I like also the ranks based on gems. Somehow I feel as it is putting us at the similar level whilst still being recognized: we are still "rocks", minerals nonetheless, to be always polished and re-polished, even the diamonds. I am also curious where this new approach leads us.

 

PaigeMiller
Diamond | Level 26

I guess I am going to express a negative opinion here. There is no way to know (other than if you are a gem collector) what rank is a high rank and what rank is a low rank. Since I am not a gem collector, I didn't even know these gems form some sort of scale. Of course, previously, there was no way to know if a "Respected Advisor" was above or below a "Trusted Advisor", so in that sense, the old system got a negative opinion from me as well. And so this change just re-directs the confusion to a different scale.

Quentin
Super User

I also appreciate the creativity of the new ranks, but also share the concern that they don't really feel like ranks.  

 

I wish there was a way to keep a clearer indication of the rank level.  I thought the little chain of circles below an icon might be an indicator (it's filling up with rank, right?) but then I saw that 21 OPAL has two circles filled, even though 16 AMETHYST has several circles filled.   I guess Opal's circles are bigger, but it's definitely not obvious from the icons as to which rank is higher.

 

I am glad that you kept the non-gemological names for the first four levels.  I think those new users are the most important ones to identify, so that respondents can know when they are talking to a new community member, and support their growth in the community.

 

I wonder if there is a way to add some clearer indication of ranking to the icons. Of course 25 levels are tough to distinguish.  Even in the US military, I see plenty of questions over on Quora about what the rank of Captain means in the US Navy vs US Army, etc.  So it's no easy task.

mendezla
Fluorite | Level 6

Love this!

Patrick
Opal | Level 21

Looks like this gets a rather rocky start. I'm also not a big fan of these new rankings. They are rather meaningless to me.

Rick_SAS
SAS Super FREQ

Truly bizarre. Can't help but mention that gold is not a gemstone (nor is meteorite, for that matter). The "precious" gemstones are diamond, ruby, sapphire (not on list), and emerald.

BeverlyBrown
Community Manager

Appreciate all of you sharing your thoughts. As @Quentin notes, the first four ranks reward passive participation (like visits and page views) that we typically see with newer members. Beyond that, platform algorithms weigh active participation -- posts and replies, for example -- to assign ranks. Colored dots under some of the icons represent progress along a continuum of membership tenure and/or participation.

 

Not listed above are ranks for Super User, PROC Star and Super FREQ. Many of you know those confer special privileges, like being able to edit and move posts. All ranking criteria will remain a mystery, a best practice for communities like this one. Hope you enjoy learning about Dr. G's minerals collection!

FreelanceReinh
Jade | Level 19

Before the recent site refresh the number of posts of a person was displayed in the discussion threads. It would be great to re-establish this so that we can easily distinguish between a first-time poster (deserving a welcome message) and someone with 30 posts or so -- who are both ranked "Calcite" at the moment.

ChrisHemedinger
Community Manager

@Hi @FreelanceReinh - we're continuing to work on bringing useful info like this to the forefront...so thank you for the interest.  Regarding the specific rank distinction, a couple of points:

  • Ranks are achieved by a combination of tenure, participation (replies/likes given), and quality contribution (solutions are an example). 
  • Someone at Calcite might be new to the community, or might be a long-time member who has just added a first contribution.  ("long time listener, first time caller").
  • We are still tweaking the ranks a bit.
IanWakeling
Barite | Level 11

It seems weird to blur divisions between all but the first few ranks like this, and use something with no apparent hierarchy. Yet you still want to call them 'ranks'.

 

I think ammonite should also be put into Rick's outlier category, as it is a fossil rather than a specific type of mineral or gem.

 

Lastly, is the spelling of rhodocrosite correct? I believe it should have a second 'h' in it.

BeverlyBrown
Community Manager

Hi @IanWakeling good catches on that typo and the ammonite. Will fix the typo asap and adjust the post.

Amir
PROC Star

Thanks for the explanation. I think like others, I'll have to keep referring back to this post if I need to understand the rank of the item next to a person's name.

 

As change is the only constant, might I suggest in future ranking revisions you also consider the following ranks, in no particular order, but just a bit of fun:

 

Manual Labour - Finds it too laborious to look in the manual.

Freebie - Please do my work for me.

Guesswork - Guess what I'm trying to make work without me describing my problem sufficiently.

Dear John - Asks a question but doesn't respond to replies.

Patient zero - Has zero patience with inexperienced posters.

Me - Should spend time on better things.

 

I'm sure there are plenty of others.

 

Kind regards,

Amir.

 

novinosrin
Tourmaline | Level 20

In my opinion immortal genies like @data_null__ @hashman @FreelanceReinhard @Ksharp @PGStats @ballardw ,steve denham, saskiwi, Quentin, patrick etc shouldn't be ranked and should be placed in exclusion clubs. For example, When I used to be a tennis player as a kid, they used to have tournament categories under-14,16 where gurus are barred from ranking to create an unbiased pool aka level playing ground. The only question I would have if the above immortals were to be ranked "within" their own league/club, what would be that array of gemstones, can somebody provide that list?

prtk13061992
Calcite | Level 5

Thank you so much for the detailed explanation about the levels within the SAS community. Happy to contribute more!

tomrvincent
Rhodochrosite | Level 12

I wish you'd given us the choice as to whether we wanted this new 'title' or not. 😞